Shipping Policy
Last updated: September 6, 2026
Our press-on nail sets are made to order. Delivery timing depends on the products in your order and your destination.
When Your Order Arrives
Made-to-order nails
Made to order. Usually arrives about 2 weeks after ordering. This is an estimated total time from placing your order to arrival, including preparation and shipping. Some orders may arrive sooner or take a little longer, especially during holidays, busy periods, or carrier delays.
If your order includes both supplies and made-to-order nails, please allow the made-to-order timeline for your order.
Supplies-only orders within the contiguous United States
Supplies-only orders typically dispatch within 1–2 business days, followed by an estimated 3–6 business days in transit. This faster timeline applies only when the order contains supplies and no made-to-order nails.
Alaska, Hawaii, US territories, and international supplies orders
Delivery can take longer outside the contiguous United States. For international supplies orders, transit typically takes 5–10 business days after dispatch; processing time is additional. Timing varies by destination and the carrier’s network.
Business-day estimates exclude weekends and holidays. We may prepare or dispatch orders on weekends, but this does not change the business-day estimates. Delivery estimates are not guarantees.
Shipping Rates
We offer free standard shipping on orders of US$75 or more — domestic and international.
For orders below US$75, standard shipping is:
- United States, excluding Alaska and Hawaii: US$4.99.
- Alaska and Hawaii: US$6.99.
- Canada: US$4.99.
- Other supported international destinations: US$6.99.
Prices and the free-shipping threshold are shown in US dollars here. Your checkout shows the applicable amount in your selected currency. Shipping eligibility and the final charge are calculated at checkout.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country’s government. These charges are not included in your order total and are the customer’s responsibility. We are unable to predict or reimburse these charges — please check with your local customs office for details before ordering.
Tracking Your Order
We’ll email your tracking link when it becomes available. Tracking updates may begin after your parcel is already on its way. Please allow 24–48 hours for new tracking information to update.
Delivery Issues
- Incorrect addresses: Please double-check your shipping address before placing your order. We cannot be responsible for orders shipped to incorrect addresses provided at checkout.
- Lost or stolen packages: Once your package is marked as delivered by the carrier, we are unable to issue refunds or replacements for lost or stolen items. If you believe your package was lost in transit, contact the carrier first, then reach out to us at oursnailsllc@gmail.com and we’ll do what we can to help.
- Damaged packages: If your order arrives damaged, please email us within 24 hours of delivery at oursnailsllc@gmail.com with your order number and photos so we can make it right.
Questions
For any questions about shipping or your order, email us at oursnailsllc@gmail.com with your order number and we’ll get back to you as soon as we can.